Return & Refund Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

To complete your return, we require an email containing your order number and a reason for the return. We will then contact you with the steps needed to complete your return. 

There are certain situations where only partial refunds are granted: (if applicable)

  • Items with obvious signs of use
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Items MUST be returned to us at Diamond Mist Eliquid, Unit 1-2 Roydonbury Industrial Estate, Horsecroft Road, Harlow, Essex, CM19 5BZ

Safe return of the items to us are the sole responsibility of you (the customer), and as such you (the customer) must take appropriate measures to ensure the items are received here (at Diamond Mist Eliquid) in the condition they were sent. Diamond Mist Eliquid accepts no responsibility for parcels that are lost or damaged on their return to us. 

If you are approved, then your refund will be processed, and will automatically be applied to your original method of payment at the time of the purchase. Refund are usually shown in your account on the same day but you will need to allow 5 working day's before contacting us if the funds have not arrived back with you. This is due to processing times with the banks.

Items Return & Faulty Items Return

Items must be returned to us within 30 days of purchase.  If items are not returned within this time, we will not be able to accept them back.

Please ensure that you include with the item the Original Packaging for the product(s) and Order Number and any relevant information you think we should know about regarding the product and why you are returning it.

All items are to be returned to :

Diamond Mist Eliquid, Unit 1-2 Roydonbury Industrial Estate, Horsecroft Road, Harlow, Essex, CM19 5BZ

Safe return of the items to us are the sole responsibility of you (the customer), and as such you (the customer) must take appropriate measures to ensure the items are received here (at Diamond Mist Eliquid) in the condition they were sent. Diamond Mist Eliquid accepts no responsibility for parcels that are lost or damaged on their return to us. 

 

Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your bank/credit card company, it may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@diamondmist.com

If an item has been used more than once and is returned to us as faulty, we will fully test the item. If it is deemed to be faulty and cannot be repaired, we will offer an exchange on a like for like basis. If this cannot be done in exceptional circumstances we will offer a refund for the unit if purchase was made within 28 days of the fault being registered.  If the item is deemed not to be faulty, we will return the item to you the customer and will not offer an exchange or refund.

Postage

You (The Customer) is wholly responsible for ensuring that any parcel returned to us is delivered to us. We are not responsible for any parcels that may go missing on route to us. Once a parcel has arrived safely and intact at our premises we will decide depending on circumstance whether or not a refund is applicable for your postage.

Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@diamondmist.com